Frequently Asked Questions | Fulfillment & Distribution Solutions

We operate our own warehouse out of Valencia, California and looking to grow nationally very soon.

We operate like your own operations department and will be sure to use the communication method necessary to support your needs. Currently, we have Slack, phone, email, and text as our communication methods.

We measure our success a bit differently than others. To us, KPI stands for Keeping People Informed, Involved, Interested, and Inspired. We are an extremely brand-centric and employee-focused company heavily invested in fostering a culture of empathy and teamwork with a high sense of urgency. This will drive every other metric in the green, ensuring proper and positive communication internally to achieve brands’ expected results and, with brands, bridging the communication gap between strategy and implementation. These are not marketing words, but how we’ve always operated and been known.

Additionally, performance KPIs are all on the dashboard and customizable.

Advanced! Our warehouse management system is an industry high-grade system with custom workflows, processes, reporting, inventory management, receiving, and outbound operational excellence. Our proprietary dashboard provides order, shipping, and 3PL performance insight. We hold ourselves accountable to standards the 3PL industry has not seen.

When you store your inventory with us, you can add our location to your existing insurance policy, or choose to waive inventory insurance. Each option comes with its advantages and disadvantages. Depending on the unique setup of your business and the value of your inventory, you can decide which option best fits your needs.

We spend more time at work than we do at home awake.  Therefore, we focus on maintaining a family-oriented, collaborative, fun, productive, and safe culture. We work on three different strategies always to keep our recruiting pipeline full:

• Recruiting firm that’s done a great job understanding our culture and recruits according to those standards.
• Employee referral program where great people are incentivized to refer other great people like them.
• Community events, festivals, and college recruiting where we participate by having a booth to present our services and employment opportunities.

Only a few days in the year to give the staff a break and return to work rested to continue the operational excellence mission.

• New Year’s Day
• Independence Day
• Memorial Day
• Labor Day
• Thanksgiving Day
• Christmas Day

We work Monday thru Friday, 7am to 4pm PST. We also staff on Saturdays as needed to support brands during holidays, sales, or any special events.

We have a warehouse opening and closing checklist, ensuring the safety of our people, products, and processes. All processes, workflows, and hardware are managed with OSHA and general safety principles in mind, including daily safety checks before use. Our preventative maintenance structure ensures we minimize, if not eliminate, any potential hazards or impacts to not experience safety issues or performance downtime. Feel free to join our stretching sessions every morning at 7am PST, remotely or on-site.

Our facility has industry-grade alarm monitoring and surveillance systems. For security purposes, we prefer not to mention the name publicly. Our surveillance cameras cover the building's front, inside, and back. Inside coverage includes entrance, warehouse general inventory areas, dock for monitoring the quality assurance of receiving, and shipping stations to monitor the outbound quality assurance.

Yes! We have experience in e-commerce fulfillment, wholesale distribution, and retail replenishment at scale. Our solutions can scale with your brand and adapt over time as needed.  We work with you to understand your current operating procedures and accommodate accordingly for a bespoke omnichannel fulfillment solution.

E-commerce orders are fulfilled the same day up to 12pm PST. Every wholesale customer differs, including the receiving party's requirements and routing guides. Nonetheless, we adhere to requirements as needed to ensure wholesale orders are picked, packed, and shipped in a timely manner. We understand the intricacies of ensuring GS1-128 and SSCC labels, ASNs, and delivery windows are important, tracked, and penalized if not done correctly.

Yes, we absolutely support international shipping from our 3PL in Los Angeles. With a little focus on international shipping, brands can quickly increase their revenue between 2-5% at a minimum. We are natively connected with Passport and Zonos, which we highly recommend for a full circle international shipping experience collecting taxes and duties during checkout (DDP), preventing refused deliveries, saving money and time for the brand and the customer.

Once orders are shipped, the tracking information is synced with the order management system, or e-commerce platform, connected to our warehouse management system. Additionally, you may find order details within our system by accessing the customer portal.

We are natively connected with all national and regional carriers like UPS, USPS, FedEx, DHL, First Mile, Maergo, GLS/GSO, OnTrac, and more.

Absolutely! This depends on the brand’s requirements. Some brands do not require specific carriers and mainly focus on speed, while others emphasize the importance of certain carriers over others.

Certainly! We understand the importance of branding, aesthetics, and the unboxing experience. You can either provide the material, or we can procure it for you through our trusted partners or yours.

Yes, but your shopping cart needs to have the gift messaging feature to transfer that information to us. If you have special packaging needs for company gifts, influencers, or other similar situations, we can insert handwritten notes into packages based on your requirements; custom cards, generic cards, or printed notes.

Our receiving address is 28305 Industry Drive, Valencia, California 91355

For accurate inventory management, prompt receiving, and a fast dock-to-stock strategy, we request that all units arrive individually labeled and cartons labeled with specific information about their contents. Every brand is unique, so let’s discuss the details for your brand to ensure prompt and accurate receiving. Alternatively, we are happy to provide labeling services if your manufacturer cannot do so.

Receiving generally takes 1-2 business days but under 6 hours in most cases. The brand is notified twice, once upon delivery and another email communication with receiving details. See below for “What is your receiving process?” Once receiving is complete and the brand receives a confirmation email of details, items are available for allocation and shipping.