Frequently Asked Questions | Fulfillment & Distribution Solutions

OpsEngine operates its own fulfillment warehouse in Valencia, California, near the Los Angeles area. This location provides brands with a West Coast fulfillment base while still supporting nationwide order fulfillment across the U.S.

We do not require long-term contracts. Most clients operate on flexible monthly terms, so you are not locked into a multi-year agreement.

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Minimum commitments may apply depending on order volume and storage needs. These are defined upfront, so there are no surprises as you scale.

We measure our success a bit differently than others. To us, KPI stands for Keeping People Informed, Involved, Interested, and Inspired. We are an extremely brand-centric and employee-focused company heavily invested in fostering a culture of empathy and teamwork with a high sense of urgency. 

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This will drive every other metric in the green, ensuring proper and positive communication internally to achieve brands’ expected results and, with brands, bridging the communication gap between strategy and implementation. These are not marketing words, but how we’ve always operated and been known.

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Additionally, performance KPIs are all on the dashboard and customizable.

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OpsEngine uses an industry-leading warehouse management system with custom workflows, processes, reporting, inventory management, receiving, and outbound operations. The company also provides a proprietary dashboard with real-time visibility into orders, shipping, and 3PL performance.

When you store your inventory with us, you can add our location to your existing insurance policy or choose to waive inventory insurance. Each option comes with its advantages and disadvantages. Depending on the unique setup of your business and the value of your inventory, you can decide which option best fits your needs.

We build our team through a mix of targeted recruiting partners, employee referrals, and community hiring efforts. We work with recruiting firms that understand our culture and hiring standards, run an employee referral program to bring in trusted candidates, and participate in local events and college recruiting to connect with new talent.

We operate on structured warehouse schedules with defined opening and closing procedures, including daily safety checks and controlled workflows to ensure safe and consistent fulfillment. We are closed on major holidays, including New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day.

Our warehouse follows daily opening and closing checklists and operates under OSHA-aligned safety practices, including routine equipment checks and preventative maintenance to reduce risk and downtime. The facility is also FDA registered, which supports structured handling standards for inventory operations. Security is maintained through alarm monitoring and full coverage surveillance across entrances, warehouse areas, inventory zones, receiving docks, and shipping stations to support both safety and operational control.

OpsEngine fulfills eCommerce orders the same day when orders are received by 12 pm PST. Wholesale order timelines may vary depending on routing guides, retailer requirements, GS1-128 labels, SSCC labels, ASNs, delivery windows, and other compliance details.

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Yes. OpsEngine supports international shipping and is connected with Passport and Zonos to help brands manage duties, taxes, and delivered-duty-paid checkout experiences. This helps reduce refused deliveries and creates a smoother international shipping process for both the brand and the customer.

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Our shipping services for standard domestic orders are delivered through USPS, UPS, FedEx, and DHL eCommerce.

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Shipping rates are negotiated based on the total volume we move across all of our brand partners, allowing for more competitive pricing than most individual shippers can access.

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Yes. Brands can send inventory directly to OpsEngine’s receiving address at 25425 Rye Canyon Road, Valencia, California 91355. OpsEngine asks that units and cartons arrive clearly labeled to support accurate inventory management and faster receiving. 

For accurate inventory management and faster dock-to-stock processing, OpsEngine asks that units arrive individually labeled and that cartons include clear information about their contents. If a manufacturer cannot label products before shipping, OpsEngine can provide labeling support.

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Receiving generally takes 1–2 business days, but in most cases it is completed in under 6 hours. Brands are notified when inventory is delivered and again when receiving is completed with the relevant receiving details. Once receiving is complete, inventory becomes available for allocation and shipping.

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Yes. Our operations are structured to support growth. As order volume increases, we adjust workflows and fulfillment processes to maintain consistent shipping times and operational performance.

OpsEngine supports fulfillment for brands selling through platforms and channels such as Shopify, Amazon, TikTok Shop, BigCommerce, WooCommerce, Etsy, NetSuite, Wix, Magento, Squarespace, B2B, EDI, and other marketplace or retail channels.

OpsEngine offers value-added fulfillment services such as kitting, bundling, labeling, light assembly, custom packaging, gift messaging, Amazon FBA prep, and returns support. These services help brands manage product presentation, marketplace requirements, promotional bundles, subscription boxes, and custom order workflows without handling them in-house.

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Yes. We handle returns processing as part of our fulfillment operations. Returned items are received, processed, and updated in the system so you have visibility into returned inventory.

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OpsEngine serves apparel, beauty and cosmetics, supplements, footwear, baby products, books, consumer packaged goods (CPG), toys and games, and pet supplies. The operation is built to handle the specific requirements of each product category.

Once an order ships, tracking information is automatically synced back to your connected ecommerce platform or order management system. Clients can also view order details directly inside the OpsEngine customer portal.

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Yes. We support both standard and expedited shipping options depending on destination, carrier availability, and delivery requirements.

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