Returns Management
Reverse logistics is the second most important aspect of inventory management after receiving inventory. Yield high back-in-stock percentages with dual custody returns management.
∞
Possibilities, System Rules & Tools
4X
Inventory Accuracy Checkpoints
100%
Dedicated & Solutions-Based
99.97%
Picking Accuracy & On-Time Outbound
What are Returns Management Services?
Returns management services at Ops Engine involve handling the entire process of managing product returns from customers. This includes receiving returned items, inspecting them for quality, processing refunds or exchanges, and restocking or disposing of products as necessary.
With these services Ops Engine helps businesses efficiently manage returns, improve customer satisfaction, and streamline their reverse logistics operations.
Returns Management Service Advantages
Improved Customer Satisfaction
Efficient and hassle-free returns processing leads to higher customer satisfaction and loyalty.
Cost Savings
Streamlining the returns process with Ops Engine reduces the costs associated with handling returns, such as shipping, restocking, and additional staffing.
Enhanced Brand Reputation
Ops Engine provides a smooth and reliable returns process which can enhance a brand’s reputation, making customers more likely to choose your business over competitors.
Better Quality Control
Inspecting returned items allows businesses to identify and address quality issues, improving product reliability and customer trust.
Increased Efficiency
Outsourcing returns management to Ops Engine frees up internal resources, allowing businesses to focus on core activities and improve overall operational efficiency.
Data Insights
Analyzing returns data can provide valuable insights into product performance and customer preferences, helping businesses make informed decisions.
What Our Customers Say About Us
Ops Engine is a true extension of our operations team. Their commitment makes us feel like more than just a client with a checklist. This partnership has saved us significant time, money, and energy. Finding such dedication and expertise is rare in the operations world.
Amy, Founder & CEO
CPG Brand
Working with Ops Engine has been an absolute pleasure! As a small business, we have unique needs, and they have been incredibly accommodating every step of the way. We consider ourselves lucky to be partnered with such a dedicated and knowledgeable team.
Pio, Co-Founder
NFT Brand
Switching to OpsEngine has been one of the best decisions we have made for our business. We communicate directly with the warehouse team and are immediately informed of any issues. They've helped us overcome significant challenges.
Jaclyn, Founder and CEO
Supplement Brand
My experience with Ops Engine has been nothing short of spectacular. Over my 10+ year career running operations and logistics, I have never encountered a warehouse provider as willing to be so hands-on and show genuine care in their clients' businesses.
Ryan, Founder & Principal
Operations Consultant
Working with OpsEngine has been an outstanding experience. I see firsthand, as a vendor, how they treat their partners and, most importantly, their customers. They are incredibly reliable, communicate effectively, and are dedicated to their customers.
Kandace, Sr. Manager
Passport Shipping
Finding an 3PL is not easy, because you need somebody to trust and who is able to think along with us, and many other components for the right fit. I would highly recommend Ops Engine if you are looking for a 3PL that will act as your operations department!
Danielle, Founder & CEO
Pet Brand
How OpsEngine Implements Returns Management Services in Los Angeles, CA
1
Brand Discovery
During the initial meet-and-greet phase, we have an onboarding call with our client. This session serves as an opportunity for both parties to familiarize themselves with each other.
2
Signing the Service Agreement
After mutual agreement, the necessary documents are prepared, and then the service contract is signed.
3
Planning the Inventory Transition
After signing the agreement, the inventory is sent to us. If the inventory is less than 1000 units, it’s transitioned in less than 24 hours; otherwise, it may take up to 2-4 days.
4
Inventory Audit and Storage
Once the inventory is shipped and an inventory audit is performed, it’s stored and ready to be picked up, packed, and shipped.
5
System Integration
While we wait for the inventory to arrive, we do the system integration. Our system integrations are very seamless and include numerous platforms like Shopify, Wix, Etsy, Amazon, FBM, BigCommerce, Magento, etc.
Wanna discover why OpsEngine is the best option for your company?
get in touch
Returns Management Service
Industries Served by OpsEngine
Ecommerce Fulfillment Industries Served by OpsEngine
Explore Our Operational Services
Operational rigor built with checks-and-balances, error-proofing, traceability, and accountability in mind.
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Ecommerce Fulfillment
E-commerce fulfillment based on qualitative factors starting from receiving and through inventory management, returns, and fulfillment with transparency, communication, and technology.
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Omni-channel Fulfillment
Experience an omni-channel fulfillment with an organized approach that's based on standard operating procedures, automation rules, proactive communication, and workflows.
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Kitting Services
Effectively managed value-added services necessary to enhance your product presentation and sales ceremony: kitting services, assembly, returns (reverse logistics), retail prep, sorting, & more.
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Subscription Box Fulfillment
A tailored approach to subscription box fulfillment, including scheduling, assembly, packaging, and general execution, is essential for timely fulfillment of subscription orders.
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Crowdfunding Fulfillment
An organized crowdfunding campaign requires a fulfillment partner who understands marketing, logistics, supply chain management, and fulfillment coordination. We know what it takes!
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Amazon FBA Prep Center
We'll focus on your physical goods and operations while you work on your Amazon strategy, marketing, product acquisition, and growth. Our Amazon FBA prep offers wide range of services.
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Ecommerce Fulfillment
E-commerce fulfillment based on a qualitative foundation, we manage your receiving, inventory, returns, and fulfillment with transparency, communication, and technology.
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Omnichannel Fulfillment
Experience an omni-channel fulfillment with an organized approach that's based on standard operating procedures, automation rules, proactive communication, and scheduling.
Learn More
Kitting Services
Effectively managed value-added services necessary to enhance your product presentation and sales ceremony: kitting services, assembly, returns (reverse logistics), retail prep, sorting, & more.
Learn More
Subscription Box Fulfillment
A tailored approach to subscription box fulfillment, including scheduling, assembly, packaging, and general execution, is essential for timely fulfillment of subscription orders.
Learn More
Crowdfunding Fulfillment
An organized crowdfunding campaign requires a fulfillment partner who understands marketing, logistics, supply chain management, and fulfillment coordination.
Learn More
Amazon FBA Prep Center
We'll focus on your physical goods and operations while you work on your Amazon strategy, marketing, product acquisition, and growth. Our Amazon FBA prep offers wide range of services.
Learn More
SALES CHANNELS & SCALABLE INTEGRATIONS
Manage less. Sell more. Ship everywhere.
Connected to all major e-commerce sales channels and shipping carriers.
Still have questions?
Do you provide reporting and analytics on returned items to help identify trends or issues?
Yes. Our insights help you identify trends, pinpoint issues, and make informed decisions to improve product quality and customer satisfaction.
How do you handle customer communication and support throughout the returns process?
We handle customer communication and support throughout the returns process by providing clear instructions, timely updates, and responsive assistance. Our dedicated customer support team ensures that customers are informed at every step, addressing any questions or concerns promptly to ensure a smooth and satisfactory returns experience.
How quickly can you process returned items and update inventory levels?
We aim to process returned items and update inventory levels within 48 hours of receipt. Our efficient system ensures prompt inspection, restocking, or disposal, keeping your inventory accurate and minimizing delays in availability
How do you handle restocking fees, if any, for returned items?
If restocking fees apply, we clearly communicate these to customers during the returns process. The fees are deducted from the refund amount, and the remaining balance is promptly processed. Our system ensures transparency and consistency in handling restocking fees to maintain customer trust and satisfaction.
Solutions-Based Fulfillment Service
We are a responsible group of people who left our highly successful careers to disrupt the 3PL industry with an unorthodox approach; "Your Warehouse Department."
Operational excellence has been the cornerstone of our successful operational careers. We are now passing that onto many brands.
We believe that the details matter for a full-circle operational experience: excellent written and verbal communication, automation rules, paperless workflows, brand support, auditing/QA, dual-custody receiving and returns, and more.
Continuous improvement is the foundation for operational excellence. We thrive with serious operational experience and tools like The Toyota Way, Lean Management Principles, 5S, Inventory Management Principles, and more.
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