Possibilities, System Rules & Tools
∞
Inventory Accuracy Checkpoints
4X
Dedicated & Solutions-Based
100%
Picking Accuracy & On-Time Outbound
99.97%
Direct-to-Consumer (DTC) Fulfillment Services
Direct-to-Consumer (DTC) Fulfillment Services
Our DTC fulfillment services are designed to make sure your orders are delivered fast and accurately. We integrated an innovative cloud-based system and expert operations to keep your customers happy.
Choose a DTC Fulfillment Provider That Understands Your Customers
When someone clicks "buy now" on your site, they're not just purchasing a product. They're buying into an experience they expect will match your brand promise. Most 3PLs treat DTC orders like any other warehouse task, but that approach costs you repeat customers. The difference between getting an order out and getting it right shows up in your customer reviews and repeat purchase rates. Your customers remember when packaging arrives damaged, when the wrong item shows up, or when shipping takes twice as long as promised. One bad experience can undo months of marketing spend.
Brands come to us after dealing with fulfillment partners who couldn't scale with them or didn't care about the details. Success in DTC fulfillment isn't measured by how many boxes leave the warehouse. It's measured by how many customers come back to order again.
What Your Brand Gets With Our DTC Fulfillment Services
Accurate Pick and Pack for DTC Orders
Every order goes through a multi-point verification system before it ships. This process catches errors before boxes leave the facility, reducing returns and the cost of reshipping incorrect orders.
Clean and Consistent Brand Presentation
Your packaging specs get followed exactly, from inserts to tissue paper to branded materials. The consistency matters because your tenth customer deserves the same unboxing experience as your first.
Real Time Inventory Tracking
Live inventory counts are available 24/7, not end-of-day summaries. Check stock levels at any time, see what's allocated to pending orders, and reorder before you hit zero instead of after.
Same Day Shipping for Cutoff Orders
Orders received before 2 PM PST ship the same day. This isn't a goal. It's standard operating procedure, which means faster delivery and fewer customer service inquiries about order status.
Smooth Handling of High Variety SKUs
Our WMS handles complex catalogs without sacrificing accuracy or speed. Whether your catalog has 50 SKUs or 500, picking accuracy stays consistent and adding new products doesn't create fulfillment bottlenecks.
Easy Integrations With Popular Sales Channels
Orders from Shopify, WooCommerce, Amazon, and other platforms flow directly into our system. No CSV uploads, no manual entry, no orders sitting unprocessed waiting for someone to check a dashboard.
What Our Customers Say About Us
Finding a fulfillment partner who understands DTC can be tough. OpsEngine gets it. They manage our inventory, process returns quickly, and keep shipping costs down. If you’re scaling a DTC brand, they’re the partner you want.
Nina, Operations Manager
Luxury Skincare Brand
I have worked with multiple fulfillment centers for years and I can say for sure that a fulfillment center that truly understands DTC is a gem. OpsEngine played a big part for our success. They don't just move boxes - they helped us build a stronger brand.
Thomas, Logistics Manager
Consumer Electronics Brand
We needed a fulfillment partner who understood the fast pace of DTC. Ops Engine has been incredible at keeping up with our order volume, handling custom packaging, and making sure customers get exactly what they ordered. We’re grateful to have them in our corner.
Emma, Co-Founder
Pet Supply Brand
I’ve managed fulfillment for years, and finding a provider that truly understands DTC is rare. OpsEngine is hands-on, detail-oriented, and genuinely invested in our success. They don’t just move boxes—they help us build a stronger brand.
Megan, Operations Director
Home Goods Brand
Switching to OpsEngine for fulfillment was the best move we made. We have direct access to their team, get real-time inventory updates, and never have to chase down shipping issues. They’ve helped us work through some major logistics challenges and grow faster.
Jake, Founder & CEO
Supplement Brand
Our Direct-to-Consumer Fulfillment Process
1
Setup and Account Review
During onboarding, your fulfillment requirements get mapped out in detail. This includes packaging specs, special handling needs, branding materials, and communication preferences. Everything gets configured in our WMS before your first inventory shipment arrives.
2
Connecting Your Sales Channels
Platform integration happens quickly, with test orders run to confirm proper syncing. Once live, orders pull automatically and tracking numbers push back to your store without manual intervention.
3
Receiving and Quality Control
Inventory gets inspected item by item upon arrival. Damaged goods, count discrepancies, and labeling issues get caught before they affect fulfillment. A receiving report goes out within 24 hours showing exactly what came in.
4
Pick, Pack and Ship
Orders print to the fulfillment floor automatically. The team picks using barcode scanning for verification, packs according to your specifications, weighs for accuracy, and ships with your selected carrier.
5
Returns and Customer Care Support
Returns get inspected the day they arrive. Condition assessment determines restocking eligibility, and inventory counts update immediately. Return reports show why customers sent items back, helping you spot product issues early.
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Communication is the bridge between strategy and implementation.
Arsen Janikyan, Founder & CEO, Ops Engine
Get in touch
Ecommerce Fulfillment Industries Served by OpsEngine
Explore Our Operational Services
Operational rigor built with checks-and-balances, error-proofing, traceability, and accountability in mind.
Learn More
E-commerce fulfillment based on qualitative factors starting from receiving and through inventory management, returns, and fulfillment with transparency, communication, and technology.
Experience an omni-channel fulfillment with an organized approach that's based on standard operating procedures, automation rules, proactive communication, and workflows.
Effectively managed value-added services necessary to enhance your product presentation and sales ceremony: kitting services, assembly, returns (reverse logistics), retail prep, sorting, & more.
A tailored approach to subscription box fulfillment, including scheduling, assembly, packaging, and general execution, is essential for timely fulfillment of subscription orders.
An organized crowdfunding campaign requires a fulfillment partner who understands marketing, logistics, supply chain management, and fulfillment coordination. We know what it takes!
We'll focus on your physical goods and operations while you work on your Amazon strategy, marketing, product acquisition, and growth. Our Amazon FBA prep offers wide range of services.
E-commerce fulfillment based on a qualitative foundation, we manage your receiving, inventory, returns, and fulfillment with transparency, communication, and technology.
Experience an omni-channel fulfillment with an organized approach that's based on standard operating procedures, automation rules, proactive communication, and scheduling.
Effectively managed value-added services necessary to enhance your product presentation and sales ceremony: kitting services, assembly, returns (reverse logistics), retail prep, sorting, & more.
A tailored approach to subscription box fulfillment, including scheduling, assembly, packaging, and general execution, is essential for timely fulfillment of subscription orders.
An organized crowdfunding campaign requires a fulfillment partner who understands marketing, logistics, supply chain management, and fulfillment coordination.
We'll focus on your physical goods and operations while you work on your Amazon strategy, marketing, product acquisition, and growth. Our Amazon FBA prep offers wide range of services.
SALES CHANNELS & SCALABLE INTEGRATIONS
Manage less. Sell more. Ship everywhere.
Connected to all major e-commerce sales channels and shipping carriers.
Still have questions?
What level of visibility and reporting do you offer to track DTC orders, shipments, and inventory levels in real-time?
Inventory is maintained and accessible in real-time. Inventory also syncs in real-time after every transaction with the brand's e-commerce platform. Shipping reports, out-of-stock notifications, replenishment alerts, order management, and lot management are all features utilized and accessible in real-time.
How do you manage inventory levels and ensure stock availability for DTC sales, especially during peak seasons or promotions?
Inventory accuracy truthfully and undoubtedly begins with proper receiving workflows. We do not, under any circumstances, sacrifice receiving workflows and their details for any reason. Scanning, counting, quality assurance, inventory system updates, lot management, discrepancy recording and recording, and strategic inventory placement are all part of our receiving workflows.
How do you handle special packaging requirements or branded packaging for DTC orders?
Our founder has a brand-scaling background and understands, trains, and promotes brand uniqueness. We welcome, support, and set up workstations, custom tape dispensers, specific carton sizes (branded or unbranded), inserts, poly mailers, and other requirements. Foundationally, Ops Engine is set up to be “Your Warehouse Department.”
What technology and systems do you employ to ensure fast and accurate order fulfillment for DTC orders?
A successful DTC fulfillment center is a combination of a highly experienced operator plus a robust, state-of-the-art warehouse management system that includes order management, inventory management, warehouse execution, and shipping systems. One without the other is not the greatest experience, leading brands to experience operational challenges that prevent scaling. We use the ShipHero warehouse management solution.
Capabilities That Help Your DTC Brand Grow
Reliable Parcel Shipping: Access USPS, UPS, FedEx, and regional carriers at rates usually for large shippers. Split orders across carriers to balance speed and cost.
Kitting, Bundles and Subscription Prep: Assemble bundles, subscription boxes, and promotional kits in-house. Inventory arrives as components and ships as ready-to-go products.
Flexible Inventory and Batch Management: Monitor lot codes, expiration, and manufacture dates at the unit level. Pull or quarantine batches quickly to protect products.
Fast, Organized Return Handling: Inspect returns within 24 hours, document damage with photos, and provide condition notes for confident restocking or disposal.
Work With a DTC Fulfillment Provider That Scales With You
Most 3PLs claim they can handle DTC fulfillment. What separates competent from exceptional is how you handle it when order volume doubles overnight. Our systems were built for DTC brands that need reliable fulfillment as they scale.
Brands have scaled with us from 500 orders monthly to several thousand without fulfillment breaking down. If your current setup is limiting growth or costing you customers, let's talk about what's possible.
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