Possibilities, System Rules & Tools
∞
Inventory Accuracy Checkpoints
4X
Dedicated & Solutions-Based
100%
Picking Accuracy & On-Time Outbound
99.97%
DTC Fulfillment
Discover the efficiency of DTC Fulfillment Services with OpsEngine in Los Angeles.
What are DTC Fulfillment Services?
OpsEngine’s Direct-to-Consumer (DTC) fulfillment services are designed to support brands that sell their products directly to consumers, bypassing traditional retail channels. We manage the entire order fulfillment process, ensuring a seamless experience for both you and your customers.
Our DTC fulfillment services include inventory storage, order processing, picking and packing, shipping, and returns management. OpsEngine prides itself on operational excellence, integrating workflows and processes with checks and balances, quality assurance, and a detail-oriented approach into every inventory movement and package prepared for consumers.
DTC Fulfillment Service Advantages
Market Expansion
DTC fulfillment creates opportunities for business owners to reach new markets and demographics directly without relying on intermediaries.
Cost Efficiency
DTC model reduces distribution costs and increases profitability. Brands avoid capital expenditures by partnering with an experienced DTC fulfillment warehouse to receive and manage their inventory and then fulfill orders.
Brand Differentiation
DTC fulfillment allows brands to offer unique experiences, driving loyalty and repeat sales. Brands will focus on product, marketing, storytelling, and service, while the operational partner focuses on managing the inventory and fulfillment workflows.
Faster Time-to-Market
Streamlined DTC fulfillment is essentially a last-mile service for brands with streamlined fulfillment processes, business owners can quickly bring new products to market, capitalizing on trends and opportunities.
Competitive Advantage
A DTC fulfillment is not about basic pick, pack, and ship workflow. Fulfillment is a byproduct of operationally excellent workflows. An experienced operator is essential for seamless integration, inventory management brand support, and fulfillment experiences.
Enhanced Customer Experience
Professional DTC fulfillment services ensure faster shipping, accurate order fulfillment, and reliable returns management. This enhances the overall customer experience, leading to higher customer satisfaction, repeat business, and positive reviews.
What Our Customers Say About Us
Ops Engine is a true extension of our operations team. Their commitment makes us feel like more than just a client with a checklist. This partnership has saved us significant time, money, and energy. Finding such dedication and expertise is rare in the operations world.
Amy, Founder & CEO
CPG Brand
Working with Ops Engine has been an absolute pleasure! As a small business, we have unique needs, and they have been incredibly accommodating every step of the way. We consider ourselves lucky to be partnered with such a dedicated and knowledgeable team.
Pio, Co-Founder
NFT Brand
Switching to OpsEngine has been one of the best decisions we have made for our business. We communicate directly with the warehouse team and are immediately informed of any issues. They've helped us overcome significant challenges.
Jaclyn, Founder and CEO
Supplement Brand
My experience with Ops Engine has been nothing short of spectacular. Over my 10+ year career running operations and logistics, I have never encountered a warehouse provider as willing to be so hands-on and show genuine care in their clients' businesses.
Ryan, Founder & Principal
Operations Consultant
Working with OpsEngine has been an outstanding experience. I see firsthand, as a vendor, how they treat their partners and, most importantly, their customers. They are incredibly reliable, communicate effectively, and are dedicated to their customers.
Kandace, Sr. Manager
Passport Shipping
Finding an 3PL is not easy, because you need somebody to trust and who is able to think along with us, and many other components for the right fit. I would highly recommend Ops Engine if you are looking for a 3PL that will act as your operations department!
Danielle, Founder & CEO
Pet Brand
How OpsEngine Implements DTC Fulfillment in Los Angeles, CA
1
Brand Discovery
During the initial meet-and-greet phase, we have an onboarding call with our client. This session serves as an opportunity for both parties to familiarize themselves with each other.
2
Signing the Service Agreement
After mutual agreement, the necessary documents are prepared, and then the service contract is signed.
3
Planning the Inventory Transition
After signing the agreement, the inventory is sent to us. If the inventory is less than 1000 units, it’s transitioned in less than 24 hours; otherwise, it may take up to 2-4 days.
4
Inventory Audit and Storage
Once the inventory is shipped and an inventory audit is performed, it’s stored and ready to be picked up, packed, and shipped.
5
System Integration
While we wait for the inventory to arrive, we do the system integration. Our system integrations are very seamless and include numerous platforms like Shopify, Wix, Etsy, Amazon, FBM, BigCommerce, Magento, etc.
Wanna discover why OpsEngine is the best option for your company?
get in touch
DTC Fulfillment Industries
Served by OpsEngine
Ecommerce Fulfillment Industries Served by OpsEngine
Explore Our Operational Services
Operational rigor built with checks-and-balances, error-proofing, traceability, and accountability in mind.
Explore Services
Ecommerce Fulfillment
E-commerce fulfillment based on qualitative factors starting from receiving and through inventory management, returns, and fulfillment with transparency, communication, and technology.
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Omni-channel Fulfillment
Experience an omni-channel fulfillment with an organized approach that's based on standard operating procedures, automation rules, proactive communication, and workflows.
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Kitting Services
Effectively managed value-added services necessary to enhance your product presentation and sales ceremony: kitting services, assembly, returns (reverse logistics), retail prep, sorting, & more.
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Subscription Box Fulfillment
A tailored approach to subscription box fulfillment, including scheduling, assembly, packaging, and general execution, is essential for timely fulfillment of subscription orders.
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Crowdfunding Fulfillment
An organized crowdfunding campaign requires a fulfillment partner who understands marketing, logistics, supply chain management, and fulfillment coordination. We know what it takes!
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Amazon FBA Prep Center
We'll focus on your physical goods and operations while you work on your Amazon strategy, marketing, product acquisition, and growth. Our Amazon FBA prep offers wide range of services.
Learn More
Ecommerce Fulfillment
E-commerce fulfillment based on a qualitative foundation, we manage your receiving, inventory, returns, and fulfillment with transparency, communication, and technology.
Learn More
Omnichannel Fulfillment
Experience an omni-channel fulfillment with an organized approach that's based on standard operating procedures, automation rules, proactive communication, and scheduling.
Learn More
Kitting Services
Effectively managed value-added services necessary to enhance your product presentation and sales ceremony: kitting services, assembly, returns (reverse logistics), retail prep, sorting, & more.
Learn More
Subscription Box Fulfillment
A tailored approach to subscription box fulfillment, including scheduling, assembly, packaging, and general execution, is essential for timely fulfillment of subscription orders.
Learn More
Crowdfunding Fulfillment
An organized crowdfunding campaign requires a fulfillment partner who understands marketing, logistics, supply chain management, and fulfillment coordination.
Learn More
Amazon FBA Prep Center
We'll focus on your physical goods and operations while you work on your Amazon strategy, marketing, product acquisition, and growth. Our Amazon FBA prep offers wide range of services.
Learn More
SALES CHANNELS & SCALABLE INTEGRATIONS
Manage less. Sell more. Ship everywhere.
Connected to all major e-commerce sales channels and shipping carriers.
Still have questions?
What level of visibility and reporting do you offer to track DTC orders, shipments, and inventory levels in real-time?
Inventory is maintained and accessible in real-time. Inventory also syncs in real-time after every transaction with the brand's e-commerce platform. Shipping reports, out-of-stock notifications, replenishment alerts, order management, and lot management are all features utilized and accessible in real-time.
How do you manage inventory levels and ensure stock availability for DTC sales, especially during peak seasons or promotions?
Inventory accuracy truthfully and undoubtedly begins with proper receiving workflows. We do not, under any circumstances, sacrifice receiving workflows and their details for any reason. Scanning, counting, quality assurance, inventory system updates, lot management, discrepancy recording and recording, and strategic inventory placement are all part of our receiving workflows.
How do you handle special packaging requirements or branded packaging for DTC orders?
Our founder has a brand-scaling background and understands, trains, and promotes brand uniqueness. We welcome, support, and set up workstations, custom tape dispensers, specific carton sizes (branded or unbranded), inserts, poly mailers, and other requirements. Foundationally, Ops Engine is set up to be “Your Warehouse Department.”
What technology and systems do you employ to ensure fast and accurate order fulfillment for DTC orders?
A successful DTC fulfillment center is a combination of a highly experienced operator plus a robust, state-of-the-art warehouse management system that includes order management, inventory management, warehouse execution, and shipping systems. One without the other is not the greatest experience, leading brands to experience operational challenges that prevent scaling. We use the ShipHero warehouse management solution.
Solutions-Based Fulfillment Service
We are a responsible group of people who left our highly successful careers to disrupt the 3PL industry with an unorthodox approach; "Your Warehouse Department."
Operational excellence has been the cornerstone of our successful operational careers. We are now passing that onto many brands.
We believe that the details matter for a full-circle operational experience: excellent written and verbal communication, automation rules, paperless workflows, brand support, auditing/QA, dual-custody receiving and returns, and more.
Continuous improvement is the foundation for operational excellence. We thrive with serious operational experience and tools like The Toyota Way, Lean Management Principles, 5S, Inventory Management Principles, and more.
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