CAREERS

Customer Success Manager

Passionate for serving customers, thinks in solutions, detail-oriented, and highly collaborative.
Valencia, California
 / 
Full-Time

How to Apply

Email your resume
to careers@opsengine.co
Subject:
Careers - Job Opening Title
(replace with title)
Recruiters, we are currently accepting direct applications only.

Job Description

Customer Service Representative (On-Site) – Ops Engine
Location: Valencia, CA | Job Type: Full-Time

Ops Engine is a fast-paced, high-performance 3PL fulfillment center serving direct-to-consumer and omnichannel brands. We’re looking for a Customer Service Representative who thrives on communication, organization, and problem-solving. This is not your average desk job — you’ll be a critical link between our clients and our warehouse operations, ensuring every order is fulfilled with excellence.

What You’ll Do:

  • Serve as the primary point of contact for clients via phone, email, text, Slack, and in-person interactions
  • Communicate clearly and professionally, delivering timely updates and resolving customer inquiries with confidence and care
  • Support the warehouse team by monitoring and maintaining inventory alignment
  • Participate in hands-on projects such as cycle counts and other inventory accuracy initiatives
  • Work directly with the founder to resolve operational challenges and provide client support on ad hoc projects
  • Identify issues and propose solutions — we value a solution-oriented mindset over just identifying problems
  • Own your workflow: prioritize and organize multiple tasks without dropping the ball

What You Bring:

  • Excellent verbal and written communication skills — professional, articulate, and positive in tone
  • Typing speed of at least 50 WPM with high accuracy
  • Strong attention to detail and ability to think critically under pressure
  • Positive attitude with a proactive, “how can I help?” mindset
  • Ability to work independently while being highly collaborative with warehouse staff and leadership
  • Comfortable with light hands-on warehouse work (e.g., verifying inventory, conducting counts)
  • Strong multitasking ability and experience working with customer service platforms and communication tools (Slack, GSuite, etc.)

Nice to Have (Not Required):

  • Prior experience in e-commerce, fulfillment, logistics, or warehousing
  • Experience using WMS, OMS, or CRM systems

Why Join Ops Engine:

  • Work side-by-side with a founder who values transparency, impact, and growth
  • Be part of a lean, supportive, and high-performing team
  • Opportunity to wear multiple hats, learn quickly, and make a visible impact
  • Competitive pay and long-term growth opportunities for the right candidate

To Apply:
Submit your resume along with a short note describing a time you solved a customer problem creatively. Bonus points if you’ve worked in a logistics or startup environment.