Inventory Control & Quality Assurance (ICQA) Associate

About Ops Engine:

At Ops Engine, we bring aerospace-level precision to e-commerce fulfillment. Based in Valencia, CA, we’re a fast-paced and growing third-party logistics (3PL) center serving direct-to-consumer and omnichannel brands. We believe in doing things right the first time and continually improving our systems to meet the highest operational standards.

Position Overview:

The ICQA Associate plays a critical role in ensuring the accuracy and integrity of inventory across the warehouse. This individual will be responsible for cycle counts, bin audits, root-cause investigations, inventory adjustments, and quality control checks of inbound and outbound shipments. You’ll work closely with both the warehouse operations team and the customer success team to resolve discrepancies and uphold our commitment to inventory accuracy and fulfillment quality.

Key Responsibilities:

• Conduct daily, weekly, and monthly cycle counts according to SOPs
• Investigate and reconcile inventory variances
• Execute bin verifications and location audits
• Support root cause analysis for shrinkage, damages, mis-picks, and mis-ships
• Perform quality control audits on inbound receipts and outbound orders
• Process inventory adjustments and document reasons for changes
• Work with leadership to improve inventory workflows and reduce errors
• Assist in training warehouse associates on inventory accuracy standards
• Maintain detailed logs of findings, resolutions, and trends
• Participate in physical inventory and year-end counts
• Report inventory trends, damaged items, and recurring issues

Qualifications:

• Prior inventory or warehouse experience in a fulfillment or logistics environment preferred
• Familiarity with WMS systems (e.g., ShipHero, ShipStation, Logiwa) is a plus
• Excellent attention to detail and strong organizational skills
• Ability to work independently and take ownership of tasks
• Proficient with Google Sheets or Excel for basic data entry and reporting
• Strong problem-solving and communication skills
• Physically able to stand, walk, and lift boxes up to 30 lbs when needed

Success in This Role Looks Like:

• 98%+ inventory accuracy across all active SKUs
• Timely resolution of discrepancies with proper documentation
• Zero critical errors on outbound quality checks
• Clear communication with leadership and customer-facing teams

Why Join Ops Engine?

• Be part of a small, high-performing team that values precision and innovation
• Work in a fast-growing company with career development opportunities
• Competitive pay and performance-based bonuses
• Exposure to high-standard operations modeled after aerospace and Amazon-like rigor

To Apply:
Submit your resume and a brief note on why you’d be a great fit for the ICQA team at Ops Engine.

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